Legal
PAIA manual of GenBotix Marketing (Pty) Ltd
This manual is published under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It applies to GenBotix Marketing (Pty) Ltd, registration 2024/806565/07, trading as AlphaPanga, for our website genbotix.co.za and the services we sell through it.
1. Contact details
Requests under PAIA, and requests about your personal information under the Protection of Personal Information Act (POPIA), are dealt with by a director of the company. We have designated an Information Officer; registration with the Information Regulator is pending. Contact:
- Postal and street address: 78 Johan Muller Boulevard, Paradise Beach, Jeffreys Bay, Eastern Cape, 6330, South Africa
- Telephone: +27 76 268 0017
- E-mail: privacy@genbotix.co.za
- Fax: we have no fax number.
2. The Information Regulator's guide
The Information Regulator must update and make available a guide, in an easily understood form, containing the information a person may reasonably need to exercise any right under PAIA and POPIA. You can get the guide from the Information Regulator.
Contact details of the Information Regulator: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191; enquiries@inforegulator.org.za; 010 023 5200 or toll-free 0800 017 160; https://inforegulator.org.za. PAIA complaints: PAIAComplaints@inforegulator.org.za.
On request we send you a copy or let you read it at our address.
3. Records available without a request
We have not published a notice under section 52 of PAIA. These records are available on genbotix.co.za without a formal request: our legal information page, terms of service, cancellation and refunds policy, payment and delivery terms, privacy notice and this manual.
4. Records kept under other laws
We keep records under, among others, the Companies Act, the Electronic Communications and Transactions Act, the Consumer Protection Act, the Protection of Personal Information Act and other laws that apply to us.
5. Subjects and categories of records we hold
| Subject | Categories of records |
|---|---|
| Company | Incorporation documents, share register, minutes and resolutions, filings with the Companies and Intellectual Property Commission |
| Finance and tax | Accounting records, bank records, invoices, tax returns |
| Customers | Orders, order summaries and confirmations, invoices, payment and refund records, correspondence, delivered work, complaints |
| Suppliers and service providers | Agreements, invoices, correspondence |
| Technology | System and security logs, software and documentation |
| Staff and contractors | Agreements and payment records |
6. How to request access to a record
- Use the request form prescribed under PAIA. We send it to you on request.
- Send it to us at the postal address or e-mail address in section 1.
- Fill in the details the form asks for. Among other things, it asks you for enough details to identify the record and yourself, which form of access you want, give a postal address or fax number in South Africa, and state which right you want to exercise or protect and explain why you need the record for that right. If you ask on behalf of someone else, include proof of the capacity in which you ask. You may send the form by e-mail, and we can reply by e-mail.
- We may require you, by notice, to pay the prescribed request fee (if any) before we process your request further. We tell you the amount of any fee before you pay anything.
- Except where PAIA requires us to notify a third party (section 71: a record that might be one described in section 63(1), 64(1), 65 or 69(1)), we decide as soon as reasonably possible, and in any event within 30 days after we receive the request or the particulars the form requires. We may extend this period once, by up to 30 days, only in the cases PAIA allows. If we do, we notify you within 30 days after we receive the request, with the period of the extension and the reasons for it. If the record might be one described in section 63(1), 64(1), 65 or 69(1), we must take all reasonable steps to inform the person or business concerned of your request.
- If we do not decide in time, the request is treated as refused.
- If we refuse access, our decision gives adequate reasons, including the provisions of PAIA we rely on. It also tells you that you may complain to the Information Regulator or apply to court against the refusal, and the procedure, including the period, for doing so.
6A. Your own personal information
Under section 25 of POPIA, sections 18 and 53 of PAIA apply to requests made in terms of section 23 of POPIA.
Under section 23(1)(a) of POPIA, you may ask us to confirm whether we hold personal information about you. We confirm this free of charge.
Under section 23(1)(b) of POPIA, you may also ask for the record or a description of the personal information we hold about you. We provide it within a reasonable time, at a prescribed fee, if any.
Please use the form in section 6 and include adequate proof of your identity.
If a fee applies, we give you a written estimate of it before we provide the record.
Our privacy notice, section 9, says what the record or description includes.
7. How we process personal information
- Purposes: making and carrying out agreements with customers; answering enquiries, including WhatsApp voice notes; invoicing, accounting and the record keeping the law requires; security and fraud prevention; and marketing only with consent.
- Categories of people and information: customers and prospective customers (name, e-mail, optional phone, business and invoice details, order, payment and refund records, material they send for a service, enquiries and messages); contact persons at suppliers (name, contact details); website visitors (IP address and browser data in server logs).
- Recipients: Yoco (card payments); WhatsApp (messages sent to us on WhatsApp); Hetzner Online GmbH, Germany (hosting and e-mail); the AI providers named in section 5 of our privacy notice (Anthropic receives messages and material; Groq and SambaNova receive a voice note only if our own transcription server fails; OpenAI, Z.ai and OpenRouter receive only text from which identifying details have been removed); professional advisers such as our accountant; authorities where the law requires.
- Planned transfers outside South Africa: to Germany (Hetzner Online GmbH, hosting and e-mail, including website visit logs); to the United States, only where necessary to carry out an agreement or to take steps a person asked for before one (Anthropic, for services that use AI tools and for handling messages; Groq and SambaNova, only if our own server fails, for transcribing voice notes). OpenAI, Z.ai and OpenRouter receive only text from which we have removed the details that identify you. Section 6 of our privacy notice gives more detail.
- Security measures (general description): encrypted connections; limited access; backups; no card data on our systems (card payments are made on Yoco's hosted payment page).
8. Availability of this manual
This manual is available on genbotix.co.za and at our address, free of charge. We send a copy to anyone who asks, and to the Information Regulator on request. We update it regularly.
Version 6 · Last updated: 24 October 2026